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Epic saga is epic - Tactical Ninja

Jun. 23rd, 2011

10:04 am - Epic saga is epic

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Except for the bit where it's not really, but it's starting to feel like it might become intergenerational.

"WTF are you talking about Tats?"

Well, if you search my tags for "IRD have the dumb" you can read the story, which spans the entire time my kid has lived with me, includes not one single instance of them getting it right first time, and concludes in March this year with me agreeing that yes I do owe them money but not as much as they think and that I'll pay it when they sort it out.


Told me to cease and desist payments and instead cough up $800 by the 30th. That is, a week from now the 30th.

Now I don't know about you but even if I could lay my hands on $800 of discretionary income in less than a week, this debt would not be my priority. Especially since it appears that they have yet again ballsed it up.

You see last year I should have got Family Support. They didn't pay me any because on paper my income was too high - the thing is they included my Child Support entitlement as income and as you know Child Support was not forthcoming, thus reducing my income below the threshold and meaning they should have paid me. About $300 or so.

Meanwhile, I owed them $900 due to their previous stuff-up. In March, I went to see them about this and said I'd make token payments until they figured out how much Family Support I should have got. At which point they agreed to take the late payment fees off (because I'd made an arrangement to pay), recalculate the interest (because it'd been added based on a higher debt than actually existed), put last year's payments against my debt, and send me a bill for the rest which I would pay.

In the meantime I've paid $220 in these token payments. So my bill, which started at $900, should have gone down to $680 and then been reduced by another $300. To me that adds up to $380. Take off the late payment fees and it goes down to $330. Which is a fuck sight lower than the $791 they are trying to get me to pay. So I went on the website.

Turns out someone didn't get the memo about this arrangement, so they put the $300 against my income tax (which is now $300 in credit), left the debt for Family Support exactly as it was, including late payment fees and interest, and sent me a bill.

*sigh*

I called them this morning but Ana was confused by my calculations and put me onto the case manager who's handling my case. Who is not in the office. Who is busy with Christchurch stuff but may call me back some time soon. Or not.

So tell me folks, given that they have given me less than a week to pay this doubled-up bill, how long do I give the case manager to call me back before I call up the helpline and tear someone's head off?


Also, since The Kid is 16 I don't think I should call him that any more. I've decided that from here on in he will be referred to as The Youth Of Today. There might be accompanying muttering.

Oh and I'll probably put an offer in on that apartment in the next couple of days.

Comments:

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From:tyellas
Date:June 22nd, 2011 10:18 pm (UTC)
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Why the delay on the offer? Ambivalence? Wanting a portion of sanity back after the IRD thing? Plz to be advised, in my house hunt, "I'll offer on Monday" lost me one place, and "I'll fax this through this afternoon" lost me another. Any possibility of you having an offer in by Friday?
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From:tatjna
Date:June 22nd, 2011 10:36 pm (UTC)
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I am waiting for a copy of the registered valuation. I can go ahead and make an offer without it, however since that's likely to arrive today I see no reason to. I can probably have an offer in on Friday.
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From:t_c_da
Date:June 22nd, 2011 10:28 pm (UTC)
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how long do I give the case manager to call me back

In your position, I'd give them 24 generous hours and then rip into them hell for leather. But then I'm not a gentle reasoned soul when it comes to government agncies and stuff ups...

Did you get a copy of that agreement to restructure the debt? If you did, having that to hand with a reference number would help - at the worst, you could scan it and offer to email it to whomever you're talking to while you wait on the phone. That way you could prove that you're not just making things up to get off the hook.

One of IRD's major problems is that they have to handle so many different bits of legislation, and each bit seems to operate in isolation from all the rest, which leads to incredible fragmentation and hence efficiency is inordinately crippled by said fragmentation and the consequent silo effect.
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From:tatjna
Date:June 22nd, 2011 10:43 pm (UTC)
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Yes, I keep everything they send me now, in the WTF file. I have realised how useful it is to do this.
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From:helianthas
Date:June 23rd, 2011 03:23 am (UTC)
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Ugh, terrible!!!! That is the sort of thing that drives me absolutely bonkers!

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From:tatjna
Date:June 23rd, 2011 03:42 am (UTC)
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I got through being angry to the point that it affected my life a couple of years ago. Now I seem to have reached a place of zen calm. I was even polite and friendly to the guy who eventually called me back as I walked him through the problem, waited on the phone while he fixed it, made it clear that I would not pay until I had it in writing, and that if the letter arrived after the due date I wouldn't be responsible for any penalties.

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From:vernacularity
Date:June 22nd, 2011 11:56 pm (UTC)
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call him The YOT.
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From:ferrouswheel
Date:June 23rd, 2011 12:49 am (UTC)
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I think the only rational response to IRD is to meet your self-calculated obligations and ignore them until they get angry at you, then point to what they should have done, and have them apologise for being incompetent.

I changed my GST to 6 monthly last year, and it's been about 3 back and forths to actually make it happen with them charging me penalties for not submitting imaginary GST returns in January. I don't believe anything they say anymore.
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