You are viewing tatjna

Tactical Ninja - Sucky marketing is sucky

Jan. 16th, 2014

11:14 am - Sucky marketing is sucky

Previous Entry Share Next Entry

This morning at work I received a letter from American Express. You know, an actual letter, on paper? It was a spam letter, offering me some deal to get their credit card whereby I pay the low low rate of three times my mortgage interest rate and about 4 times what the bank gives me on my savings account, to use their plastic for my purchases.

For a start I don't do credit cards. Secondly, I don't appreciate spam. But, spam at my work address, addressed to me personally? Clearly trawled from our work website? OH HELL NO.


At the bottom of the letter there's a fine print that says "Call this number and enter this code to have yourself removed from our list." So I did.

Only, the code they've given me keeps coming up "Invalid code, please try again."

I tried three times. You know how often if you try three times and get it wrong, it either locks you out or puts you through to a real person?

NOPE

So I called their enquiry line, hoping to talk to someone. Turns out that their enquiry line is not open at 9:30 in the morning, because it's based in Australia.

*sigh*

[one and a half hours later]
Called one of the numbers that they say you can ring to 'remove my name from your marketing lists'.

"Welcome to American Express. Please enter your card number."

*pause*

"Please enter your card number."

*pause*

"Please enter your card number."

Me: I don't have a bloody card.

OK, try the other number. Options available: speak to team about your account, apply for card, check on status of application.....

*wait*

*wait*

Finally some poor dude answers the phone. By this time I'm talking through clenched teeth, but I managed to convey my desire to never receive anything from them in the mail, ever. The dude on the end of the phone agreed with me that trawling people's work addresses and sending what amounts to spam is A) rude and B) unlikely to make me want to get an American express card. And he agreed to put that on the record.

"This call is recorded for training purposes."

I guess that counts as a record, right?

*grr* I hate spam. I particularly hate spam that's designed around the concept of getting people into ever-increasing debt and charging extortionist interest rates for the privilege.


Hah. Seems David Gaider agrees with me about the Anders/Fenris possessive. Apostrophes, people. Learn how to use them.

What? It's important to me.

Also, I have a pimple inside my ear. Inside it. WUT.

Comments:

[User Picture]
From:pombagira
Date:January 15th, 2014 10:31 pm (UTC)
(Link)
it was all that monstering about yesterday that cause the ear pimple.. *nods all sage like*

:)
(Reply) (Thread)
[User Picture]
From:tatjna
Date:January 15th, 2014 10:33 pm (UTC)
(Link)
I don't want to think too hard about how that works, mmkay?
(Reply) (Parent) (Thread)
[User Picture]
From:fbhjr
Date:January 16th, 2014 12:57 am (UTC)
(Link)
I've used Amex for a long time. Here they don't do the interest on their normal cards and you have to pay it all off at the end of the month. For me, that works out as I don't have to carry the cash, and still don't get the interest.
Sounds like a different deal there.


And, I totally agree about the spam mail. I have a shredder at home for just such things.
(Reply) (Thread)
[User Picture]
From:tatjna
Date:January 16th, 2014 01:00 am (UTC)
(Link)
I don't do credit cards at all. I run a debit card instead. But yeah, I've never heard of a card that you have to pay off at the end of the month. Lots of people I know do do that though, because they only start charging interest if you don't.

Meanwhile, I make a point of ringing up companies that spam me and telling them what I think. They need to know they are actually deterring me from using their business by doing it.
(Reply) (Parent) (Thread)
[User Picture]
From:fbhjr
Date:February 3rd, 2014 12:43 am (UTC)
(Link)
It is strange to me. But, since you posted this I got a message from American Express saying "If you want to pay over time instead at the end of every month, we're OK with that." The interest rate is only 17%...
(Reply) (Parent) (Thread)
[User Picture]
From:richaarde
Date:January 16th, 2014 02:11 am (UTC)
(Link)
Personalized advertising is more than a little creepy as it is. The fact that they found you at work is kind of scary.

A dab of Vicks Vap-O-Rub on the pimple in your ear will reduce the pain and will draw the goo inside out more quickly.
(Reply) (Thread)
[User Picture]
From:tatjna
Date:January 16th, 2014 02:12 am (UTC)
(Link)
Good to know, thanks!

And yeah, I wasn't the only one that got a spam letter at work today. It's like they just went through the 'our people' section of our site and fished names. Ick.
(Reply) (Parent) (Thread)
[User Picture]
From:ms_hecubus
Date:January 16th, 2014 04:03 am (UTC)
(Link)
The laws around here are pretty strict about when and where they can contact you. Sending a solicitation to your job sounds like a huge no-no.
(Reply) (Thread)
[User Picture]
From:tatjna
Date:January 16th, 2014 07:21 pm (UTC)
(Link)
Yeah, I thought it was pretty dodgy.
(Reply) (Parent) (Thread)
[User Picture]
From:girlguitarist
Date:January 16th, 2014 04:24 am (UTC)
(Link)
That is SO strange! Is there any chance your company has some group buy in deal with AmEx they never told you guys about? Otherwise it seems soooo sketchy!
(Reply) (Thread)
[User Picture]
From:tatjna
Date:January 16th, 2014 07:21 pm (UTC)
(Link)
I wouldn't think so. I have a business credit card and that comes from one of the local banks.
(Reply) (Parent) (Thread)
[User Picture]
From:blue_eye
Date:January 16th, 2014 06:08 am (UTC)
(Link)
...and I hate American Express.

Big time.

For a multitude of reasons.
(Reply) (Thread)
[User Picture]
From:tatjna
Date:January 16th, 2014 07:22 pm (UTC)
(Link)
Me too, now. Not that any of the other companies are anything other than the biblical moneylenders either, but these are the first ones to chase me at work.
(Reply) (Parent) (Thread)
[User Picture]
From:meathiel
Date:January 16th, 2014 08:18 am (UTC)
(Link)
Sounds really strange ...
I've got an AmEx through my work without charge - otherwise I wouldn't have one!
(Reply) (Thread)
[User Picture]
From:tatjna
Date:January 16th, 2014 07:23 pm (UTC)
(Link)
Yeah. And they just blew their chances of ever convincing me to get one now. Because I'm contrary like that.
(Reply) (Parent) (Thread)
[User Picture]
From:spotsofcolour
Date:January 16th, 2014 11:05 am (UTC)
(Link)
Man, spam is the WORST. I'm still getting phone calls from the mobile phone company I left in 2009. When they last called, I told them to remove my details from the list, and they said "Yes, we'll do that, but even after you've been removed, and you find someone in your family who wants to take the deal, they can phone us and still get it because it will still be valid". I pointed out that this meant that some of my details would then remain on the system, so they needed to remove everything, including the deal, because I didn't want it. I'm not convinced he did, but we'll see.

I get loads of spam to my work email as well, and occasionally we'll get a spam fax through the office fax machine, but at least they're not addressed to me personally.
(Reply) (Thread)
[User Picture]
From:tatjna
Date:January 16th, 2014 07:24 pm (UTC)
(Link)
This was a bona fide snail mail letter. Which to me, for some reason is a whole order of magnitude more invasive. It means they had to get my name and my work address from our website, and that just feels creepy.
(Reply) (Parent) (Thread)
[User Picture]
From:ecosopher
Date:January 17th, 2014 04:55 am (UTC)
(Link)
Grr. I tried to respond to this but then lost my comment.

Anyway. Glad you got some response. I had QANTAS send me a MasterCard recently with my name already on it. Which kind of pissed me off, since it was unsolicited, and then I had to dispose of a credit card, in case someone else activated it and started pretending to be me. It's different from your situation, because QANTAS has my details as they're linked through the supermarket reward system I use, but still. Annoying, and kind of rude.

I think with the 'ring this number' thing, they're just hoping you give up because it's too hard to talk to someone.
(Reply) (Thread)
[User Picture]
From:adam_0oo
Date:January 17th, 2014 11:04 pm (UTC)
(Link)
Aaggg, awkwardly placed pimples! They are worse than spam!
(Reply) (Thread)
[User Picture]
From:fuvenusrs
Date:January 18th, 2014 06:21 am (UTC)
(Link)
I hooked a massive blackhead out of the back of my earlobe. That too was awkward to get to, and required a lot of squeezing >.< However VERY satisfying because blackheads.

Do people not know that if a name ends in S it only gets an apostrophe and not another S? Possessive apostrophes are a hangover from Old English, in which the ending to the name went either -es or -e, depending on which letter their name ended in.
Example, Rhiannon's navy would be Rhiannones sciphera. If it was Tats' navy it would be Tatse schphera. I can't remember when contractions started to happen, but English speakers decided that there were too many Es in their words, so got rid of them and replaced them with apostrophes.
(Reply) (Thread)