Okaaay - Tactical Ninja
Jun. 29th, 2011
05:39 pm - Okaaay
Before, I was doing this just to tell the story. Now I am doing it so that there will be a public record in case I ever need it.
Remember last week when I wrote this?
Well, I called them, as you do. I spoke to Sami, who is handling my case. I explained the situation and he did the calculations and went "Gosh, you're right, you should only owe about $380. Moreover, I will now, while you are on the phone, transfer that $300 from your income tax to the amount you owe us."
And he did. He then undertook to send me a letter stating the correct amount owing. I made it clear that I would not pay the bill until the letter arrived, and that I would cease making my token payments as of last week. He agreed, acknowledged what I had said and promised to send the letter within 10 working days.
The letter arrived today.
Imagine my surprise when I read the following:
"In response to the conversation on Thursday 23rd June 2011;
I am confirming that the instalment arrangement for your arrears will continue for $20.00 weekly until the final payment is due 2nd November 2011.
As agreed, the final balance of $87.83 will be written off under our administration costs once the final payment is made. Please contact me the following week that you have the final payment and I will continue the account maintenance to have this completed.
Outstanding amount: $1246.60"
If it didn't have my tax number on it and make reference to the $20.00 payment, I'd think they'd sent the wrong person's letter. Seriously, how did my debt go from $900 originally, down to $800 after me having paid $220 on it, down to just under $400 on the phone last week, up to $1246? And how did "I will stop the payments this week, please send me a bill for the rest and I'll pay it straight away" translate into "Hey we'll carry on these payments for another 5 months"??
And their website is having a fail so I can't log in to see if they've added the $300 to the bill instead of subtracting it or something.
So I guess I'll be calling them again tomorrow. Am I allowed to yell yet?